We process our checkout through Paypal, but it is also possible to pay with all major credit cards through the Paypal checkout, without having a Paypal account.
When proceeding through checkout, you will be redirected to a Paypal login page where you can login and confirm your payment or proceed to select payment with a credit card of your choice.

We ship to most countries, we use standard mail for the EU and DHL Express for regions outside the European Union.
If you can’t find your country in the list during checkout, please contact us and we can provide a quote for you.

We aim to ship out all of our orders within 4-5 working days. Please allow for a few more days for custom orders or personalized items as those are made to order and take more time to process.

All EU orders take up to 2 weeks with standard mail.
Non EU countries (US, Canada, Uk) usually arrive within 4-7 working days with DHL express. Remote regions and islands can take extra time.
Orders to Australia arrive within 14 working days.

If you want to change or cancel your order, please contact us within 2 hours of making it.

If you want to return your item, please contact us withing 3 days of receiving it. We will provide instructions for the return.
A refund will be issued as soon as the item reaches us, but may take up to 7 working days to process.
Please note that Barbariann cannot pay for the return shipping or refund any import tax incurred by the customer.

In case of extra-eu returns or if a parcel comes back due to non resolved customs charges, the return shipping and re-importation charges to Poland will be deducted from the refund.

If you wish to exchange an item, please proceed to request a return and then simply place a new order after we have issued a refund.

Personalised items and custom orders

Please note that personalised items (pendants with Rune carving or items made to order) are not eligible for exchange or return, as they are by nature, custom made and non-exchangeable.

We use noble metals for our jewelry, and are required by law to be hallmarked.

Precious metal products are never pure. Pure silver and gold are very soft, therefore alloys with other metals are used to increase the durability of products made of it. The jewelry fineness is a fractional value that determines the pure metal content in a jewelry product. The higher the value, the greater the noble metal content in the article.

Pursuant to the applicable regulations (the Hallmarking Act of April 1, 2011), each product made of gold (over 1 g), silver (over 5 g), platinum (over 1 g) and palladium must be hallmarked. The hallmark is an official mark confirming the performance of tests by the Assay Office and guaranteeing that the noble metal content in the alloy from which the product is made is not less than the noble metal content specified for a given sample.

Our jewelry has all the markings required by law.